OXO Tower Restaurant, Bar and Brasserie is a landmark London dining destination, renowned for its exceptional food, warm hospitality and spectacular views across the River Thames and London skyline. Located at the heart of the South Bank, OXO offers a vibrant and memorable environment where creativity, quality and outstanding service come together. As part of the team, you’ll have the opportunity to work in one of London’s most iconic hospitality venues, surrounded by passionate professionals and a diverse range of guests.

As the Reception Manager at Oxo, you will be the face of our front-of-house operation, setting the tone for every guest’s experience. You will lead and inspire the reception team and ensure that our standard of service remains exceptional at every touchpoint. This is a hands-on leadership role requiring a dynamic and proactive individual who thrives in a fast-paced, high-end hospitality environment.

Key responsibilities:

Lead all front-of-house reception operations, ensuring a seamless, world-class guest experience.
Train, develop, and motivate the reception team to deliver consistent excellence.
Manage and optimize reservations, seating plans, and guest flow using SevenRooms or similar systems.
Ensure VIP guests and high-profile clientele are handled with discretion and the utmost professionalism.
Maintain a calm, solution-oriented approach when resolving guest issues or concerns.
Work closely with FOH and management teams to refine operational procedures and enhance guest journeys.
Uphold the presentation and atmosphere of the reception area, ensuring it remains organized and welcoming at all times.
Use guest feedback and team input to drive continuous service improvement.

About You:

Previous work experience as a Reception Manager within a premium, high-volume hospitality venue.
Strong leadership and people management skills with a collaborative, supportive style.
Exceptional communication, interpersonal, and customer service abilities.
Proficient in managing booking and reservation platforms (experience with SevenRooms preferred).
Meticulously organized, with excellent problem-solving and multitasking skills.
Professional, polished, and composed—especially under pressure.
A passion for hospitality and a genuine desire to create memorable guest experiences.

The benefits:

Competitive salary.
Career progression.
Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
Wellbeing initiatives.
Reward and recognition schemes.
Free welcome lunch for you and a guest.
50% restaurant discounts across the group.
25% Friends and Family discounts.
50% discount on company retail.
Supplier trips, staff parties and team socials.
Staff meal during your shift.
Increased holiday entitlement after three years employment.
Enhanced parental leave (after one year’s employment).
Sabbaticals (after three years employment).
Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At OXO, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.