Reservations & Events Co-ordinator

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s.

The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.

We are looking for an organised, personable and commercially minded Reservations & Events Coordinator to take ownership of the reservations journey, from initial enquiry through to booking and post-visit follow-up. The role will be responsible for managing day-to-day reservations, handling amendments and special requests, converting enquiries into confirmed bookings, and providing a consistently high level of guest service.

Key Responsibilities:

· Reservations, events and guest enquiries.

· Manage incoming reservation and event enquiries by phone, email and booking platforms.

· Respond to guests promptly and professionally.

· Handle large party bookings, private dining requests and special occasion reservations.

· Maintain accurate booking records, guest notes, deposits and payment details.

· Follow up on enquiries to maximise confirmed bookings.

· Actively generate new event opportunities, seek new ways to maximise leads across the business and maintain relationships with existing clients.

Events Co-ordination:

· Convert enquiries into bookings

· Co-ordinate private dining, group events, corporate bookings and celebrations.

· Prepare event proposals, booking confirmations, menus and function sheets.

· Liaise with guests to confirm timings, dietary requirements, seating plans and special requests.

· Communicate event details clearly to restaurant managers, kitchen teams and front-of-house staff.

· Support event delivery by ensuring all pre-event information is accurate and complete.

Administration:

· Maintain reservation systems, enquiry trackers and event calendars.

· Issue contracts, invoices and payment requests where required.

· Track deposits, pre-orders, cancellations and final guest numbers.

· Log customer complaints & handle where necessary

· Manage retail queries for our shop items

· Gift voucher enquiries

· Respond to customer reviews on Google & Tripadvisor

· Prepare weekly reports on enquiries, confirmed bookings, cover analysis, upcoming events and VIPs booked across all sites.

· Keep menus, event brochures, event listings and booking information up to date.

Team Communication:

· Act as the link between guests and restaurant teams.

· Attend meetings with managers to review upcoming bookings and events.

· Ensure all sites have clear information ahead of each event.

· Support operational teams with last-minute changes or guest requirements.

Skills and Experience:

· Previous experience in reservations, events, hospitality, restaurants or customer service.

· Excellent written and verbal communication skills.

· Strong organisational skills and attention to detail.

· Confident handling multiple enquiries at once.

· Professional, friendly and guest-focused approach.

· Good computer skills, including email, Excel spreadsheets and booking systems.

· Ability to work calmly under pressure.

· Experience using reservation or event management platforms such as SevenRooms & OpenTable

· Experience working across multiple restaurant sites.

· Knowledge of private dining, corporate events or group bookings.

· Basic sales or account management experience.

Personal Attributes:

· Highly organised and proactive.

· Warm, confident and personable.

· Commercially aware.

· Detail-focused.

· A strong team player.

· Calm and solutions-focused.

· Passionate about hospitality and guest experience.

Working Hours

This role will generally be based around office hours (between 9am and 7pm), with some flexibility required for evenings, weekends or key events depending on the needs of the business.

At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.