Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.

We are seeking an experienced, hands-on Housekeeping Manager to lead and maintain exceptional cleanliness and hygiene standards across three restaurant sites. This role is central to ensuring that all customer facing and back of house areas are cleaned and presented to the highest standards.

The Housekeeping Manager will take full ownership of front-of-house (FOH) and work with the General Managers and to ensure consistently high cleaning standards, manage agency night-time cleaning contractors alongside in-house cleaners. You will be highly visible on site, proactive and responsive in approach, and uncompromising in maintain consistently high standards.

Key Responsibilities

Cleaning, Hygiene & Presentation:

Maintaining immaculate cleanliness standards across all FOH and BOH areas.
Ensure full compliance with UK legislation, HACCP, COSHH, and general Health & Safety requirements.
Implement, monitor, and continuously improve daily, weekly, and deep-clean schedules and checklists.
Personally inspect sites regularly, lead in a hands-on manner to complete cleaning tasks addressing issues immediately.
Ensure all guest areas, including toilets and entrances, are consistently presentation-ready.

Team & Contractor Leadership:

Manage and oversee night cleaning contractors across all three sites, ensuring standards are met and contracts are adhered to.
Recruit, train, schedule, and manage in-house cleaning teams and manage agency cleaners and external cleaning contractors.
Set clear expectations, provide hands-on training, and conduct regular performance reviews.
Ensure appropriate staffing levels (within budget).
Foster a culture of accountability, pride, and attention to detail.
Monitor and manage internal laundry facilities and external providers as required, including linen requirements and standards.

Operational Collaboration:

Work closely with General Managers and senior kitchen managers.
Support BOH operations by maintaining clean, safe, and well-organised environments.
Be responsive during service periods to resolve urgent cleanliness or hygiene issues.
Support openings, refurbishments, and special events where required.
Assist with any laundry, uniform or customer dry cleaning needs.

Stock, Equipment & Cost Control:

Manage all cleaning chemicals, consumables, and equipment across the group.
Ensure safe storage, correct labelling, and appropriate use of all chemicals.
Control housekeeping costs, minimise waste, and operate within agreed budgets.
Liaise with suppliers and contractors to maintain value and quality.

Compliance & Reporting:

Maintain accurate cleaning records, audit results, and compliance documentation.
Identify and report maintenance issues, pest control concerns, or health & safety risks.
Support environmental and sustainability initiatives in line with company values.

Skills & Experience:

Essential:

Proven experience in a housekeeping or cleaning management role within premium hospitality.
Experience managing night-time cleaning contractors and in-house teams.
Ability to manage multiple sites with a hands-on, detail-driven approach.
Confident leader with excellent communication and organisational skills.
Strong written and verbal communication skills, IT literate.

Desirable:

Experience within fine dining or high-end restaurant environments.
Experience supporting luxury brand standards.

Personal Attributes:

Exceptionally high standards and attention to detail.
Hands-on, visible, and comfortable working on the floor and in kitchens.
Calm under pressure with a solutions-focused mindset.
Flexible approach to working hours, including evenings, early mornings, and occasional nights.

Working Hours:

Full-time 40 hours/5 days.
Flexibility required to meet operational needs across multiple sites (including weekends).

The benefits:

Competitive salary.
Career progression.
Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
Wellbeing initiatives.
Reward and recognition schemes.
Free welcome lunch for you and a guest.
50% restaurant discounts across the group.
25% Friends and Family discounts.
50% discount on company retail.
Supplier trips, staff parties and team socials.
Staff meal during your shift.
Increased holiday entitlement after three years employment.
Enhanced parental leave (after one year’s employment).
Sabbaticals (after three years employment).
Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.